Frequently Asked Questions

Have a question? Please read our FAQ before sending us a message.

Payment may be made via Visa or MasterCard credit cards through the use of Payfast, or by bank transfer into the Picardi Hotels (Pty) Ltd 4750105480 bank account, the details of which will be provided on request.

Subject to availability and clearance of funds, requests will be processed within 3-7 working days and delivery confirmed by way of online shipping confirmation.

Please send email to: 

or contact Este van der Walt

Tel:  021 469 3300

Credit card transactions will be acquired for via Payfast. Payfast uses the highest– level of encryption currently available and no credit card details are stored on the website. Users may go to PAYFAST.CO.ZA to view their security certificate and security policy.

Moreover at we respect the privacy of our users and will not disclose personal information to third parties without your express permission. However your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy and Terms & Conditions.